Orders placed through Infivita Pharmaceuticals may be cancelled only before dispatch, subject to order status and product-specific restrictions.

Once an order has been dispatched, cancellation may not be permitted except where specifically approved by Infivita Pharmaceuticals or the applicable supplier.

Due to the nature of pharmaceutical and healthcare products, products that have been delivered may generally not be eligible for return or exchange unless the product is damaged, defective, incorrect, expired, short-supplied or otherwise eligible under applicable law and our return process.

Any shortage, damage or incorrect product should be reported to Infivita Pharmaceuticals promptly after delivery, preferably with supporting photographs and relevant order details.

Refunds, where approved, will be processed through the original payment method or by another method communicated by Infivita Pharmaceuticals.

Refund processing timelines may vary depending on the payment method and banking/payment service provider.

Certain products may be non-returnable due to their nature, storage requirements, regulatory restrictions or supplier terms.